Return and Refund Policy
We do a 100% quality check for all our products before sending them out, in the rare case that the product you receive is not in perfect condition, we welcome returns on the following terms -
- The product received does not match the item selected during order confirmation
- The product has a manufacturing defect
- The product is received in a damaged condition.
You can reach us at firstname.lastname@example.org to initiate returns
- Our return policy is applicable within 48 hours from receipt of the product for the following reasons: Damaged product, Manufacturing defect & incorrect product.
- Please send us images of the damaged part or the incorrect product on email@example.com from where our Quality Control team will check its eligibility of return.
- Once your return request has been accepted, we will arrange a reverse pick up for the damaged product and issue a replacement with the correct product once the damaged product is picked up by our logistics partner. This entire process should take around 2-3 working days.
Refunds will be only in the forms stated below:
- Replacement of the damaged /incorrect product with the correct product
- Credit Note for our online store of the same amount
Please note that our policy does not support refund of money. Refunds can only be in the form of a product of credit note for our online store.
By confirming the order, it is deemed that the customer has read and agreed to abide by the return policy.