Anniversary Sale - FREE Shipping Today

Shipping Policy

Welcome to CarrySmile

As soon as your order is placed, our team goes hard to work at sourcing, quality-managing, and shipping your order straight to your doorstep.

HOW LONG IS THE SHIPPING TIME?

You can expect your order within 14-18 working days of ordering.

Due to pandemic, orders may take slightly longer to arrive, as we take an extra care of your shipment making safety as first priority.

WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. 

CAN I CANCEL MY ORDER?

You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email Carrysmilestore@gmail.com , All you need to do is send us an email with the subject line "CANCEL".

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at CarrySmilestore@gmail.com If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED 
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please mail us at CarrySmilestore@gmail.com with
    - Your order number.
    - A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.

 

 

STEPS WE ARE TAKING TO MAKE SHIPPING SAFER:

Our delivery agents are well sanitized before leaving and after arriving at our courier facilities.

Every package is well-sealed & sanitized every time after arriving and before leaving facilities.

Our delivery agent will contact you just before arriving and leave your package at the doorstep to avoid physical contact with the agents.